Client Care Coordinator - Auckland CBD


At Bay Audiology we have redefined the client experience with our gold standard care, and that extends to the way we look after our employees too, as proven by our finalist status in the last five years of the IBM Best Workplaces in NZ Awards.

Bay Audiology is a nationwide network of clinics that provide industry leading diagnostic services, advice and products and we are looking someone to join our clinic in Auckland CBD. If you are a recent graduate looking to start in the workforce, and have some solid experience in customer service or admin and reception we would love to hear from you. Usual hours of work are 8:30am to 5pm Monday to Friday however this role will also include rostered longer days, which with adequate notice, could make total weekly hours to between 45 - 50 hours.

Key tasks for this varied role are:

  • Greeting clients face to face
  • Scheduling appointments
  • Administration (filing, funding and insurance claims, reporting, ordering stock)
  • Invoicing
  • Confirmation and follow-up calls to clients
  • Database updates
  • Basic hearing aid repairs / troubleshooting

The successful candidate will have:

  • Genuine passion for providing excellent customer service
  • Exceptional administration skills with high attention to detail
  • Sound computer skills
  • A great sales drive
  • Well-developed problem solving skills
  • Strong multitasking ability
  • Great team player attitude and ability to work as sole charge
  • Flexibility to work long days

Full training will be given in Bay Audiology Systems.

Your professional, positive and mature approach will be appreciated, as will your way of juggling great administration with amazing client care.

If this sounds like you, we'd like to hear from you. Apply now by sending through your cover letter and CV.

Type: Full-Time

Category: Retail & Customer Service, Cust - Customer Service

Reference ID: 36517

Date Posted: 08/01/2018